Back in the day, businesses could count on word-of-mouth as the most powerful form of organic marketing. By doing a genuinely good job, or offering the best quality products, people enthusiastically recommended them to each other. Relationships of trust are natural networks of growth. Roland Allen understood that well.
But the Web 2.0 world (World 2.0?) has spawned new forms of friendship, and new opportunities for word-of-mouth marketing that big businesses are capitalizing on. The infectious power of facebook and Twitter is their instant ability to connect people across traditional barriers, but that very power and success is being capitalized on (annoyingly) in order to increase the sales noise in the midst of those very connections. Connections of grace and reciprocity are corrupted into connections of self-interest and quid-pro-quo. Even more unusually, some people are being enlisted as volunteers – in the thousands – to serve corporate clients by literally creating a “buzz” about products, one person at a time. In return for their willingness to talk to friends and strangers about the products, these “buzz agents” receive products for free.
NPR did a great story on this a while back, and in it there’s a key moment where one particular “buzz agent” talks about wearing a new brand of perfume and then “cozying up” to people throughout her day with the hopes that someone would remark on the scent, thereby creating a “natural” opening for a conversation about the product.
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